First Google Talk, Google’s Instant Messengers Platform, went on the fritzs this morning and now Twitter seems to be having problems of it’s own.
“Users may be experiencing issues accessing Twitter. Our engineers are currently working to resolve the issue,” the San Francisco-based company wrote in a blog post shortly after 8:30 a.m. Pacific time.
Affected users are unable access the site at all – even the site’s iconic Fail Whale image is not loading for some Tweeters.
“Users may be experiencing issues accessing Twitter. Our engineers are currently working to resolve the issue,” Twitter has written on its Status page. No details beyond that have been revealed.
During an outage on 21 July, users around the world were unable to log into the service for nearly two hours. That’s believed to have been the longest-lasting crash in the social network’s history, despite its reputation for frequent, inconvenient crashes.
That episode revived fears that stability issues may once again be plaguing Twitter, which suffered frequent outages in its early years, but has claimed to have improved its infrastructure.
Many Google users have reported seeing error messages or experiencing unusual behavior when logging in to Google Talk. The company responded to complaints earlier this morning, but doesn’t have an explanation just yet.
The issues were upgraded from a service disruption to a full service outage at 6:50 a.m. EDT. The best Google could promise was another update within an hour.
In the company’s Apps Status Dashboard, Google wrote:
We’re aware of a problem with Google Talk affecting a majority of users. The affected users are able to access Google Talk, but are seeing error messages and/or other unexpected behavior. We will provide an update by 7/26/12 7:50 AM detailing when we expect to resolve the problem. Please note that this resolution time is an estimate and may change.
One hour later, a similar message appeared:
We are continuing to investigate this issue. We will provide an update by 7/26/12 8:50 AM detailing when we expect to resolve the problem.
Our team is continuing to investigate this issue. We will provide an update by 7/26/12 9:50 AM with more information about this problem. Thank you for your patience.
Hopefully, they’ll be up and running soon.
UPDATE: At 10:50 a.m. EDT, Google announced that service for Google Talk had already been restored to some users. The company added, “We expect a resolution for all users in the near future. Please note this time frame is an estimate and may change.”
By 11:25 a.m. EDT, Google finally resolved the issue. “The problem with Google Talk should be resolved,” they wrote. “We apologize for the inconvenience and thank you for your patience and continued support. Please rest assured that system reliability is a top priority at Google, and we are making continuous improvements to make our systems better. If you are still experiencing an issue, please contact us via the Google Help Center.”
It seems quite strange that Google Talk and Twitter would both go down on the same day. What are your thoughts?
+Anderson Curry is publisher of Digital Life CEO and Managing Partner at ECS Media Interactive, an Internet marketing agency. Anderson has more than 20 years experience in the technology and marketing industries. He regularly writes and speaks on brand development, social media, technology, and the emergence of the new digital CEO.